FAQ
ORDERING
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily receive information on the status of your order
- Track your order
- Receive updates detailing our new releases and special promotions
What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
What if I typed the wrong email address?
No problem! We can change your email address, name, and address. We can even update your order if we haven't already created it.
Where do you ship to?
If you live on Earth, we ship there. We're still working on lunar deliveries. ;-)
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), Pay Pal and Amazon Pay. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Can I change my shipping address after placing an order?
If your order has not been sent out, you can change your shipping address.
When will my order arrive?
USA orders usually deliver in about 10 days. Delivery times vary to other countries.
How do I track my order?
You can track your order by clicking on the “Track Your Order” link in the main menu.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What Do I Do If I Have Missing Items In My Order?
Contact us. We'll take care of you.
SHIPPING
When will my order be processed?
Orders are usually processed in a few days. Please allow extra time during the holiday season.
How will my order be shipped?
All USA orders are shipped by USPS Standard Shipping.
Will I be charged with customs and taxes?
You might be charged taxes depending on your location.
Is my order eligible for free shipping?
Under special circumstances, 57 Peaks may provide customers with a FREE SHIPPING discount code.
RETURNS
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
All returns must be in original condition with packaging intact.
Exchanges will only be made for defective items or items damaged in delivery.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, defective, or damaged in delivery. Please include your order number, photographs of the item(s) and the exact nature of the problem. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, contact the bank/credit card company. It may take some time before the refund is posted to your account.
